The speed of economic, technological, political, societal and environmental changes impacts values and expectations of generations in today's workplace: the young generation's perceptions and expectations have been for example impacted by digital technology to the extent unimaginable by the oldest generation of co-workers or customers ... Due to the demographic and retirement trends, many people will work until in their late sixties or early seventies. The more generations we encounter in the workplace, the greater challenges we can expect. Leaders, managers, HR people, sales & marketing personnel can therefore profit from an in-depth understanding of needs, expectations and motivations of diverse generations of employees or customers.
Some of the topics we cover:
- Intergenerational management
- Communicating effectively across generations
- Managing generation Y
- Capitalising on diverse generations at work
- Intergenerational collaboration